When you call STNA you will talk to a person. Our knowledgeable staff is here to help. No issue is too big or too small. The person you work with at STNA will own getting you a quote, placing an order, sending an invoice copy or whatever you need. You will not be “bounced around” to 3 different departments to get one simple task completed.
We warehouse hundreds of thousands of dollars in high quality inventory. We try to ship every order same day. When we do have back orders, we do what we can to get your order completed as quickly as possible.
Communication is important to us. We know your business depends on you setting realistic expectations with your customers. Our goal is to always help you meet the expectations you set with your customer. We will always give you the most accurate, up-to-date information we have.
We know things don’t always go perfectly. We also understand every situation is different. For that reason we ask you to contact us immediately anytime there is a concern with regard to our products or service. We will do everything within reason to offer a fair and mutually agreeable solution.